Julia Laboratory has established a personal information processing policy to protect customers' personal information. We value your personal information and comply with the Act on “Promotion of Information and Communications Network Utilization and Information Protection” and “Personal Information Protection”. After the purpose of collecting and using personal information has been achieved, we will destroy the information without delay. However, the following information is retained for the specified period according to the purpose and reason.

- Collected items: name, password, email, contact information, subject, content, inquiry field, health information, cookie
- Personal information collection method: website
- Purpose of personal information collection: records of customer consultation, health consultation, consumer complaints or dispute handling
- Reason for retention: Article 6 of the 「Enforcement Decree of the Consumer Protection Act in Electronic Commerce, Etc.」
- Retention period: 3 years